Frequently asked questions

You don't need to know in advance which product is right. At OZZI, we start from the need: what you want to control, measure, monitor or automate.

We look at the need, the infrastructure and your existing setup, and match the right solution and devices.

Absolutely. You can start with one need and expand later.

The solution can be a single one (controlling the water heater, the lights or the gate, monitoring power consumption or getting an alert), and it can grow later as new needs come up.

Not necessarily. In many cases, smart solutions can be built into the infrastructure and systems you already have.

What fits depends on what's already on site and what you want to achieve, so the solution is chosen to suit both the need and the existing infrastructure.

No. The cost depends on the need, the scope of the solution and the existing infrastructure.

At OZZI, we match the solution to what's actually needed. We don't assume every customer needs a big or complex system. You can also start with a single solution and expand later.

No. Shelly products are the devices OZZI uses as part of a wide range of control, metering, monitoring and automation solutions.

OZZI also works on needs assessment, solution design, software, integration, service and ongoing support, and, for large deployments, ZiGGi.

OZZI is an authorized Shelly distributor in Israel.

When the installation involves electrical work, it must be done by a licensed electrician.

On the OZZI website you'll also find a directory of electricians who know Shelly products, so you can contact one in your area directly.

Yes. Shelly devices can be installed in any home. Where there's no neutral wire at the existing switch, one may need to be run for the installation.

If you're still at the construction stage, ask your electrician to run a neutral wire to every switch.

It's also best to use deep wall boxes, so there's enough room for the devices and the box doesn't get crowded.

No. A fault in one device doesn't take down the whole house.

If there's a fault, only the specific circuit that device is connected to may stop working.

No. The Shelly cloud has no monthly fee, no time limit and no limit on the number of connected devices.

Shelly devices are made in Europe. Every device sold on the OZZI website is approved by the Standards Institution of Israel and meets the standard required for mortgage insurance.

Yes. You can add Shelly devices to just part of the house and choose which areas or systems to use them in.

You don't have to connect the whole house to enjoy the system.

No. Shelly devices work with many types of switches and push buttons, so there's no need to replace the switches in your home.

Yes. Your regular switches keep working just as they do today, while Shelly adds more ways to control things: from the app and by voice, along with scenes, timers and more.

Yes. Shelly devices keep working without an internet connection.

However, without internet you won't be able to access or control the system remotely.

Shelly products work with the Shelly app.

They also work with Google Home, Alexa, Samsung SmartThings and Apple Home.

Yes. Shelly devices work with both Alexa and Google Home, so you can control them by voice in English.

The Shelly app supports many languages, including Hebrew, English, Arabic, Russian and Spanish.

Yes. A Shelly smart home system can replace regular Shabbat timers, while offering more options and customization for Shabbat-observant households.

Yes. Shelly Gen4 products support HomeKit, so you can add them to Apple Home.

Yes. Not every business needs a large or complex system.

The solution is tailored to the needs and complexity of the business. It can start with a single solution (monitoring, control, metering or alerts) and expand later as needed.

ZiGGi by OZZI is a control and management platform that brings together data from different systems and infrastructure, so you can monitor what's happening, get alerts, manage users and permissions, and run actions and automations from one central place.

It's designed mainly for institutions, organizations, large businesses and environments with many buildings, sites, users or systems.

Yes. Where there are several buildings or sites, management, monitoring and control can be centralized in one system, giving you a full picture of the entire operation.

That's one of ZiGGi's main uses.

Yes. Users and permissions can be managed at different levels, so every role, team or vendor gets the permissions that fit their job.

That way you stay in control even when many people use the system.

Not necessarily. The goal isn't to replace an existing system just for the sake of it.

OZZI can work alongside existing systems and infrastructure, adding a management and integration layer that fits the needs and systems of the project.

Safety and regulatory systems are not replaced by OZZI.

No. You can start with one site, one building or part of the operation, and expand later.

The system is built so you can add sites, systems, users and capabilities as you grow and as your needs change.

Yes, in many cases.

The earlier we're involved, the more planning options there are, but integration can still be considered after the electrical plans are approved, during construction and finishing, and in some cases even after the project is complete.

What's possible depends on the infrastructure and on what has already been done.

No. Not every project needs the maximum scope.

The solution can be matched to the budget and scope that are right for the project. Start with one area, apartment, site or selected system, and expand later.

Yes. The solutions work in residential and commercial projects alike, depending on what the project needs.

The implementation and capabilities vary with the type of project, the infrastructure, the systems and how the property will be run and managed.

Yes. Electricity and water metering and billing can be added to projects and properties that need to measure usage and bill by consumption.

That's because the new Wi-Fi network's name and password are different from the ones the devices were set up with.

You have three options:

There are three ways:

First, make sure location services and Wi-Fi are turned on on your phone or tablet.

Then turn the power to the modules you want to add off and back on.

If that doesn't solve it, restart or reset the device following the manufacturer's instructions.

Check that your home Wi-Fi is working properly and that the network name and password haven't changed.

Check the device's Wi-Fi signal strength in its settings in the app, and make sure the electrical connections are sound.

If the signal is weak, boost your home Wi-Fi with a range extender.

Assuming the wiring is correct, check the switch type in the device's settings in the app and set it to match the switch you have.

Turn on the cloud connection for each device in the app.

Once the cloud connection is on, you can use remote access through the app.

If you can't factory reset the device from the app, open the device's page in a web browser and do the factory reset from there.

If the bulb isn't flashing, it isn't in pairing mode.

Repeat the following five times: turn the bulb off at the switch, wait five seconds and turn it back on.

When you're done, the bulb should start flashing, and the app will be able to find it.

Open the following ports:

Also set the subnet mask on your router to 255.255.255.0.