The following terms define the relationship between the customer (hereinafter: “the Customer”) and OZZI (company no. 516321288) (hereinafter: “the Business”), in connection with purchasing products through the online ordering system. They constitute an agreement between the company and the Customer and set out the Customer’s rights.

These terms are subject to the engagement agreement between the Customer and the company, if one was signed, and to any other document signed between the Customer and the company in connection with the Customer’s purchase of products from the company. Nothing in these terms detracts from any obligation that applies to the Customer under them.

These terms apply to all genders equally. Any use of a particular gender in the wording is for convenience only.

 

Terms of use

 

    1. Ordering or purchasing through this website is subject to compliance with all the terms and obligations set out in these terms.
    2. A condition for completing an order is that the Customer ticks a box confirming that they have read and understood these terms and their provisions and accept them. Without ticking that box, no agreement is formed between the parties, and the Business will not allow products to be purchased on the website.
    3. For any inquiry or question about purchases, charges or delivery, you can contact the website’s customer service by phone at +972-4-622-1044 or by email at [email protected]. Inquiries made outside the Business’s working hours (9:00 to 16:00) will be answered on the next business day.
    4. By placing an order and/or purchasing products through this website, the Customer declares that they are the person making the purchase and that all responsibility for purchases on the website lies with them. In any event, any action taken through this website will bind the Customer for all intents and purposes.
    5. This website shall be used in accordance with the law, without breaching any legal provision and without harming any third party and/or the Business or anyone acting on its behalf. Use shall be in good faith and for lawful purposes.
    6. The Business may, at its sole discretion, refuse to allow a particular user to purchase products on the website, even if it allowed them to do so in the past, among other reasons because the Customer provided incorrect or misleading details; if there is a suspicion that the Customer is carrying out an illegal act; if the Customer breached the provisions of these terms; or if the user has not paid a debt owed to the Business. The Business may do so even if it has sent an order confirmation.
    7. The website may be used only by persons aged 18 or over.
    8. Misuse of the website, or of any failures and/or errors on the website or on the internet, constitutes a breach of these terms, and the Business may cancel any transaction made in that context.
    9. A user who provided incorrect details when registering or carrying out an action bears responsibility for doing so, and the Business may cancel the transaction with them.

 

 

Purchasing products on the website, delivery times and delivery methods

To purchase through this website, the Customer adds to the shopping cart all the products they wish to order and buy, and the quantity of each product. Products that are out of stock cannot be added to the cart.

The Business may, at its discretion, limit the order quantity of a particular product based on the quantity available in the Business’s stock. If a product appears on the website but cannot be purchased because it is out of stock, this shall not constitute any breach by the Business, and the Customer shall have no claim, demand and/or suit against the Business.

 

    1. To place the order, the Customer goes to the shopping cart, which summarizes the order: product name, SKU, number of items ordered, price per product and the total price of the order.
    2. Before the Customer gives final approval to the order and sends it to the Business for processing, we recommend that the Customer review the shopping cart to make sure there are no mistakes.
    3. The order will be received by the Business and passed on for picking and for charging the Customer, in accordance with the Customer’s payment terms as agreed between the parties, and for shipping to the Customer, as set out in these terms.
    4. Once the Customer completes the order and sends it to the company, the Customer will receive an email confirming that an order was placed, with the order details.
    5. To be clear, placing the order and sending the email do not constitute final approval by the company to fulfill the order, only confirmation that the Customer placed an order. It is further clarified that once the order is completed, it is passed on for review by the Business, which may cancel it in whole or in part in accordance with this agreement and any law, and/or where the credit card company did not approve the transaction. If a problem is found with the order or with the possibility of approving it, a representative of the Business will contact the Customer to resolve the matter.
    6. The order details as they appear in the website’s records shall serve as evidence of the order itself and its details.

 

 

Payment terms

 

    1. The payment terms shall be as agreed between the Customer and the company as part of the purchase by credit card or PayPal.
    2. All prices shown on the website are in new Israeli shekels and include VAT. Where VAT applies by law to a product ordered or purchased, VAT shall apply at the rate in force by law at that time in the State of Israel.
    3. Delivery fees: ₪20 for delivery to a pickup point; ₪45 for home delivery by courier

 

 

Delivery method and times

Delivery and shipping times shall be as stated on the website when purchasing any product.

General  The product(s) will be shipped within one business day from the date the transaction is completed and approved by the Business, including a valid charge to the Customer. Orders placed by 8:30 will be processed the following day and shipped the day after that. Orders placed on Thursday or Friday, on the eve of a holiday or on the day before the eve of a holiday will be processed on the next business day after Shabbat or the holiday.

Delivery to a pickup point:1 to 3 business days to most parts of the country

Home delivery by courier: 1 to 3 business days to most parts of the country

 

    1. When placing the order, the Customer can specify how they would like the order delivered.
    2. Notwithstanding the above, the Business may, at its discretion and after notifying the Customer, change the method and time of delivery in cases where it is unable to deliver in the agreed way, provided there is no unreasonable delay in delivering the goods to the Customer.
    3. It is also clarified that nothing in the method of delivery changes in any way the payment terms agreed between the parties.
    4. The company’s documents, including invoices, delivery notes and confirmations from Israel Post or any shipping company through which the products are delivered, shall serve as evidence that the products were supplied and handed to the Customer. No claim by the Customer that a product was missing from a delivered order will be accepted afterward, including a claim that the products were not checked and counted when received at the company’s warehouse and/or when delivered to the Customer’s premises by company vehicle or by post.
    5. The company will not provide compensation beyond a refund of the delivery fee in the event of a late delivery, whether due to a delay in delivery or due to the loss of the shipment by the courier company, whichever it may be.
    6. The company is subject to the terms and service areas of the courier company and will not deliver to, or compensate, the Customer if the courier company does not reach the address requested.

 

 

Order cancellation

 

    1. The company acts in accordance with the Consumer Protection Law, 5741-1981, and its regulations with regard to canceling a distance sale, returning products and canceling services ordered, including what the law sets out regarding cancellation costs.
    2. Orders are canceled by email. Please confirm by phone with the Business that the cancellation was received.
    3. If a tax invoice was issued for the shipment, a credit invoice will be issued.
    4. Returns, where made, will be accepted only if the product is in its original, unopened packaging, unless the return is due to a defect in the product that was discovered only after the packaging was opened, in which case it will be handled under the Business’s returns procedure.
    5. For an approved return, the company will issue a credit invoice.
    6. The warranty on the products is in accordance with the manufacturer’s policy and as published on the website for each product.
    7. The Customer returns the product by sending it to the Business’s address. If the transaction is canceled due to a defect in the product, the shipping cost will be borne by the company. If the product is returned because the Customer does not want it, in accordance with the law, the cost of mailing it will be borne by the Customer.
    8. For delivery to a locker or pickup point, the Customer is responsible for collecting the package on time. If the package is not collected on time and is returned to the company, the Customer will bear the cost of returning the shipment to the company, ₪20. If the Customer asks for the package to be sent again, they will also pay the cost of a new delivery.

 

 

Warranty and technical support

 

    1. The warranty on the various products offered for sale on the website is in accordance with the manufacturer’s warranty for each product. Before purchasing any product on the website, we recommend checking the warranty terms as they appear on the website for that product. For any question on this subject, you can contact the Business’s customer service.
    2. Completing the purchase constitutes a declaration by the Customer that they have read the warranty terms for the product and accept them. The warranty terms form an integral part of the agreement between the parties.
    3. The company shall not be liable for damage caused by use of a product purchased on the website that is contrary to reasonable and accepted use of products of this type and field, and/or contrary to the manufacturer’s instructions, and/or contrary to any further instructions for use given by the Business, including as set out on the website.
    4. The Customer declares that they understand that, because they are operating in an online environment on the website, the Business cannot guarantee complete immunity against intrusion into its computers and/or exposure of the information stored on them and/or on the website. If a third party manages to access this information and/or misuse it, the Customer shall have no claim, demand and/or suit of any kind against the Business and/or anyone acting on its behalf, including anyone connected with its computers and the website, unless this was done maliciously by the Business or anyone acting on its behalf.
    5. The Business, including its customer service, provides technical support for the products, including their operation, installation, training and the like, to business customers only. Training and/or information on these subjects is available on the support page and/or in the installation instructions supplied with the product, and/or in Facebook groups dealing with the subject, and/or from the technical support service of the products’ manufacturer, Allterco Robotics.
    6. If a product needs to be replaced under warranty, the Business will replace it or provide a coupon for buying a new one at no cost. Replacement under warranty does not include delivery fees, except where the product arrived defective and this was discovered during its initial installation or operation.
    7. The Business may require the Customer to send the product for inspection if the Customer claims that the product is faulty. Delivery fees will be paid by the Customer.

 

 

Product installation

 

    1. The Business does not provide installation services, and installing the products at the Customer’s home is the Customer’s sole responsibility. Electrical products must be installed by a qualified professional with experience and knowledge in installing electrical products.

 

 

Copyright

 

    1. All content on the company’s website and/or linked to it, including images, graphics, text, logos, product descriptions, information files and software, is the exclusive property of the Business and/or its suppliers and constitutes their intellectual property, protected under the laws of the State of Israel and international law, including with regard to intellectual property and copyright. Anyone who violates these laws may be prosecuted.
    2. It is strictly forbidden to make any use of the trademarks on the website and/or of the images and information it contains as described above, including copying, duplicating, distributing, publishing and the like, for any purpose whatsoever, without the prior written consent of the company or of the owner of the property right and/or the owner of the trademark. It is strictly forbidden to make any use of the information and trademarks on the website in a way that may mislead and/or confuse other consumers.

 

 

Information security, confidentiality and privacy

 

    1. Information security on the company’s website meets the highest standards of online information security. We do everything we can to protect the Business’s details.
    2. We respect your privacy. We will not provide a third party with personal information related to your account with us, except where this is necessary to carry out the transaction, the order and the delivery of the product(s) purchased, financial charges, and/or to any body as required by law or court order.
    3. We declare that, to secure your actions on the website and to secure information, the website’s system collects and analyzes the Internet Protocol (IP) address that connects your computer to the website over the internet. This allows illegal actions to be tracked and investigated and protects against fraud attempts.
    4. Use of cookies: we hereby declare that while you visit the website, the website’s server stores text files (“cookies”) that improve your browsing experience. These files provide us with information and the ability to improve our services and offer you products based on how you use the website. The use of these files is automatic and without human supervision. In the State of Israel the user is not required to provide these details, but without them it will not be possible to purchase products or services on the website.
    5. The details you provide during the purchase (full name, phone, address, email address) will be kept by us and will not be used for any purpose other than completing the purchase for which they were provided, and they will not be passed on to any other party, such as sales promotion companies and the like.
    6. In cases beyond the company’s control and/or resulting from force majeure or from a deliberate criminal act of a third party, we shall not be liable for any damage caused to the Customer or anyone acting on their behalf, to the extent that the information is used by a third party without authorization.

 

 

Links and images on the website

 

    1. If the website contains links to other websites that we do not own (such as publications by various advertisers, advertisements, links to manufacturers’ websites and the like), we clarify that the content and information published on those websites are not known to us, are not under our control, and we bear no responsibility for them.
    2. We are also not responsible if you enter, through such a link, a website that is not secure and/or protected against viruses and are harmed as a result. Nor are we responsible for the links being active and/or working, or for them leading you to the requested website or to an active website.
    3. The images shown on the website are for illustration only, and there may be differences due to the quality of the images published on the website, colors and the like. Accordingly, the Customer shall have no claim against the Business and shall not receive compensation where there was a difference between what was published and the product received, except for their right to a refund under the law.
    4. If incorrect and/or misleading information and/or data is published there, and/or information that is inappropriate and/or immoral and/or contrary to public policy, including information that may insult a person and/or a particular group, and/or that is offensive, and/or that constitutes any offense under the law, we are not responsible for it in any way and shall not be liable for any damage and/or harm caused to you or anyone acting on your behalf as a result. Your reliance on such information is your sole responsibility.

 

 

General

 

    1. The service on the website is provided as is (AS IS), and the Customer shall have no claim, demand and/or suit against the company or anyone acting on its behalf regarding the features of the service, its characteristics, its limitations or its unsuitability for the Customer’s capabilities, requirements and needs.
    2. The law governing the use of this website and these terms is the law of the State of Israel only. Exclusive jurisdiction lies with the competent courts in the Tel Aviv and Central districts.
    3. OZZI does not provide technical support for the products sold in the store.

 

 

This English version is provided for convenience only. If there is any discrepancy between it and the Hebrew version of these terms, the Hebrew version governs.