OZZI user guide
OZZI · Smart home · Account management
Transferring devices to another user’s account
Every Shelly device belongs to a single account. When you sell an apartment, finish an installation for a customer or hand over the running of the home to a family member, you can move the smart energy meter, the smart switches and the rest of the smart home devices to another account directly from the Shelly Smart Control app, with no factory reset and no reinstallation.
1. Transferring devices to another account
You can transfer one device or several at once.
Open Shelly Smart Control and sign in to the account the devices are currently in.
Go to the “All Devices” tab.
Tap the three-dot button (⋮) next to the “All Devices” heading.
In the menu that opens, choose “Transfer Account Devices”.
Tick the checkbox next to each device you want to transfer. You can select several devices at once.
Tap the transfer button. The “Transfer Account Devices” window opens.
Under “Transfer to Account”, enter the email address and password of the recipient’s account.
Tap “Transfer”.
That’s it. The devices have moved to the recipient’s account and been removed from yours. Settings stored on the device itself move with it, but the event log and statistics data stay in the current account.
If the recipient’s account is already saved in the app, it appears under “Transfer to a Saved Account”. Select it instead of entering an email and password.
The recipient doesn’t have an account yet? Open a new account for them, transfer the devices to it and give them the login details. They change the password the first time they sign in.
2. After the transfer
The recipient signs in to their account, goes to the “All Devices” tab and checks that all the devices are there. From there they can assign them to rooms.
Once the transfer is done, the devices no longer appear in your account. If the recipient wants you to keep seeing them, they can share them with you from the device’s “Share” tab.
A proper transfer keeps the settings on the smart energy meter and the smart switches, so the new owner can manage electricity use and the smart home from day one. If the devices are registered to an account you can’t access, contact Shelly support with the Device ID. This guide was prepared by OZZI, the official distributor of Shelly smart home products in Israel.